Terms and Conditions

Hello and welcome to Woofern!

Woofern Private Limited, a company incorporated under the Companies Act of 2013, owns and operates the website www.Woofern.com (hereinafter referred to as "website"). These Terms and Conditions, together with the Terms of Use, Disclaimer, and Privacy Policy, govern your relationship with Woofern Private Limited (hereinafter "Woofern" / "We" / "us"). Your use and transactions on www.Woofern.com indicate that you have read, understood, and accept these Terms and policies as the legal equivalent of a signed, written contract binding you to these Terms. Your order will be fulfilled by Woofern Private Limited, and in no case will any of its affiliates, directors, representatives, officers, consultants, or employees be liable for any purchases made on this website, including but not limited to issuing invoices and delivering goods to recipients.

We make every effort to make our services available to you at www.Woofern.com as smoothly as possible. However, occasional unavailability may occur due to unforeseen events or maintenance requirements. By using Woofern, you acknowledge and understand this limitation. Woofern reserves the right to introduce new services or discontinue existing ones on its website. Additionally, Woofern retains the right to modify these terms and conditions at its discretion, for any reason. Such changes will take effect as soon as they are posted on the website. We request that you review these terms every time you use or transact on this website.

Woofern Private Limited sells both its own products and those from other companies on the website. Woofern Private Limited has the legal right to distribute third-party products to customers online. Additionally, Woofern Private Limited sells its own branded products on the website. However, Woofern Private Limited merely acts as an intermediary for the products it sells. Woofern supports Woofern Private Limited, a company involved in online sales. For the products it sells, Woofern Private Limited is solely responsible to the user for product quality, warranty, accuracy, on-time delivery, and any related complaints. These terms and conditions apply to the use of the website and the completion of transactions.

The prices, descriptions, and availability of all products featured on the website are subject to change at any time. The sale of any products or services offered by Woofern and Woofern Private Limited may be modified, suspended, or terminated at any time with or without prior notice. We strive to ensure that the content on our website is accurate. However, Woofern disclaims any responsibility for the accuracy, completeness, or truthfulness of the products or information on its website. The ability to purchase a product through the website depends on stock availability.

While we aim to provide competitive prices for our products, we cannot guarantee that our prices will be the lowest compared to other sources. Woofern retains the right to modify the product's price and other related information on the website without prior notice. In the event that a product is listed at an incorrect price or with incorrect information due to typographical errors, pricing errors, or information from suppliers, Woofern has the right to decline or cancel any such order, even after acceptance. In such cases, any charges made to your credit card will be refunded.

You authorize Woofern's representatives to visit your location for service provision related to your booking for Decoration or Instrumental Play. After making a booking and receiving payment, our representative will contact you to confirm the performance's date, time, and necessary arrangements. While we aim to provide a safe environment during services, we also advise you to exercise caution and respect your privacy. If you have any complaints or service issues, please contact us promptly. Complaints about these services will not be entertained after two hours of performance. It's your responsibility to obtain permission from the venue before performing. Failure to obtain such permission will result in service cancellation without refund. The product details (weight, size, color, etc.) provided with product images are approximations. Images and actual products may vary slightly.

Flower arrangements are handcrafted, so there may be slight variations from the images. On rare occasions, flower substitutions may be necessary due to supply challenges. Every cake we sell is handcrafted, and slight variations in appearance may occur. Occasionally, substitutions in flavors or designs may be necessary due to supply constraints, but we ensure that substitutions are of equal or greater value. The message on the free message card provided by Woofern may be printed or handwritten, depending on the delivery location.

In case a product you ordered is out of stock or unavailable, we will contact you and offer an alternative. To ensure that your special occasion isn't affected, we provide alternative products if we're unable to reach you.

Woofern reserves the right to cancel orders for various reasons. We may cancel orders due to factors like restrictions on purchase quantity, product/pricing errors, or credit department requirements. We will contact you prior to canceling any order.

Orders placed on the same day are processed immediately and typically cannot be changed or canceled. However, if you need to modify or cancel an order, you can contact us at contact@woofern.com. We will attempt to accommodate changes or cancellations if the order has not been prepared or scheduled for delivery. Orders already prepared or shipped cannot be changed or canceled.

Please provide at least 24 hours' notice for any other changes or cancellations.

Upon successful registration on the website, you will receive a password and account designation. You are responsible for all activities under your password or account and for keeping your login credentials secure. Notify Woofern immediately of any unauthorized use or security breach. Failure to do so may result in loss or harm for which Woofern is not liable.

We reserve the right to suspend, terminate, or block access to your membership on the website and deny access if information provided by you is inaccurate, incomplete, or inconsistent, or if it does not comply with these Terms of Use.

By using the website and registering, you agree to receive communications from us via email, SMS, or other forms of electronic, verbal, or physical communication, as per the conditions of use and your registration. Woofern may communicate with you using these methods, satisfying legal communication requirements.

In certain cases, we may contact the recipient before delivery. If you wish to prevent such contact, please inform our Customer Care at contact@woofern.com.

Refunds are granted in valid cases. Please inform us promptly if you receive damaged or faulty products. Contact us at contact@woofern.com between 10:00 AM to 06:00 PM. Our representative will require information about the delivered product or flaws to expedite resolution.

We provide refunds for genuine cases of defective or damaged goods. In case of wrong product delivery, we will either replace it or refund the cost.

Woofern strives to deliver products according to your chosen delivery option. The chosen delivery address will determine delivery time. We offer Fixed Time Deliveries and Free Deliveries. Fixed Time Deliveries come with a small fee, clearly indicated on the website. However, delivery time is subject to factors outside our control, like weather conditions or courier delays. We will proactively communicate any delays.

Occasionally, flower arrangements may include full, half, or bud stage blooms. Cakes are delivered once due to their perishable nature. Alternative delivery addresses are not allowed.

Please place orders at least five days before significant events. Deliveries of hand-delivered and courier-delivered items are separate.

Delivery takes place between 11 PM and 11.59 PM on the chosen date, subject to Shipping Disclaimer conditions. Select the delivery date one day in advance.

We cannot guarantee an exact delivery time. Delivery will occur within +60 or -60 minutes of the chosen time, based on shipping disclaimer conditions.

For delivery to PGs and hostels, provide complete details including contact numbers. The recipient should coordinate to receive the delivery at the gate.

When delivering to hospitals, include complete hospital details and the recipient's room number. Understand hospital policies, as some patients cannot receive flowers.

For hotel deliveries, include hotel name, address, and recipient's room number. If the recipient is unavailable, the order will be left at the reception.

For wedding halls, we'll ensure the delivery reaches a designated host.

Inspect delivered goods before signing the receipt. Report damaged products within four hours. Cosmetic damages may not be eligible for refunds.

When selecting "Keep as Surprise," we'll deliver the order discreetly. If the recipient rejects the order, sender information will be revealed. If the recipient refuses, the order is deemed complete.

We make one delivery attempt for your order. Additional attempts may be subject to extra fees. Failure to accept delivery will result in charges, and a second delivery won't be attempted.

Woofern disclaims responsibility for the accuracy, completeness, or legality of information, materials, products, and services on the website. Website Disclaimer

Thank you for choosing Woofern!